SERVQUAL Co-Developer

SERVQUAL Co-Developer refers to the developers behind the SERVQUAL model, which is a tool used to measure service quality. This model assesses the gap between customer expectations and their actual experiences with a service. It focuses on five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. By evaluating these areas, businesses can identify strengths and weaknesses in their service delivery, helping them improve customer satisfaction. The model was developed by researchers Parasuraman, Zeithaml, and Berry, who aimed to provide a systematic approach to understanding and enhancing service quality across various industries.