service users

Service users are individuals who receive support, care, or services from organizations or professionals. This could include patients in a hospital, students in a school, or residents in a care home. Essentially, they are the people who benefit from and interact with the services provided, and their needs and preferences are central to how those services are delivered. Recognizing service users’ rights and involving them in decision-making helps ensure that the services are respectful, effective, and tailored to their specific needs.