service user experience

Service user experience refers to how individuals perceive and feel about the interactions they have with a service, such as healthcare, customer support, or public services. It involves everything from the ease of accessing the service, how respectful and helpful staff are, to the overall satisfaction and outcomes. A positive experience means the user feels valued, supported, and confident that their needs are understood and met effectively. Improving service user experience focuses on making these interactions smooth, respectful, and tailored to individual needs, ultimately leading to better trust and results.