service recovery strategies

Service recovery strategies are methods a company uses to fix problems when a customer experiences an issue or dissatisfaction. This involves listening to the customer's complaint, apologizing sincerely, and offering solutions such as refunds, replacements, or discounts. The goal is to resolve the problem promptly, regain the customer's trust, and improve their experience. Successful recovery can turn a negative situation into an opportunity to demonstrate excellent customer service, encouraging loyalty and positive word-of-mouth. Essentially, it’s about showing customers that their satisfaction is a priority, even when things go wrong.