service quality in leisure

Service quality in leisure refers to how well a leisure-related experience meets or exceeds visitors' expectations. It involves factors like the friendliness of staff, cleanliness, safety, comfort, and the overall atmosphere of places like parks, gyms, or entertainment venues. High service quality means visitors feel valued, relaxed, and satisfied with their experience. It's about providing consistent, reliable, and enjoyable services that encourage repeat visits and positive word-of-mouth, ultimately enhancing the reputation and success of leisure providers.