Service Quality in Hotels

Service quality in hotels refers to the level of care, attention, and professionalism provided to guests to ensure a comfortable and satisfying stay. It encompasses factors like cleanliness, responsiveness to guest needs, friendliness of staff, and the efficiency of check-in and check-out processes. High service quality means guests feel valued, their expectations are met or exceeded, and their overall experience is positive. It’s about consistently delivering reliable, courteous, and personalized service that makes guests feel welcome and well cared for during their stay.