Service Portfolio Management

Service Portfolio Management is a strategic process that organizations use to oversee all the services they offer, ensuring these services align with business goals. It involves evaluating, prioritizing, and maintaining a collection of current services, planned new services, and services that are no longer active. This helps organizations make informed decisions about investment, development, and retirement of services, ensuring resources are used effectively. Essentially, it provides a clear overview of all services to support consistent value delivery and customer satisfaction while adapting to changing business needs.