Service Management System (SMS)

A Service Management System (SMS) is a structured approach that organizations use to deliver and oversee their services efficiently and effectively. It involves a set of policies, processes, and tools designed to manage service delivery, ensure quality, and meet customer needs. Think of it as a blueprint that helps a business organize tasks such as resolving issues, maintaining infrastructure, and continuously improving services. By using an SMS, organizations can better coordinate resources, improve customer satisfaction, and achieve consistent results across their service offerings.