service level objectives (SLOs)

Service Level Objectives (SLOs) are specific, measurable goals that define the expected performance of a service, such as a website or application. They set clear targets—like uptime, response time, or error rates—that a service aims to achieve over a certain period. SLOs help organizations ensure their services meet user expectations and provide a basis for monitoring and improving performance. Essentially, they serve as benchmarks for quality and reliability, guiding teams to maintain consistent, high-quality service delivery.