Service Level Objective (SLO)

A Service Level Objective (SLO) is a specific, measurable target that a service provider aims to meet to ensure quality and reliability for users. It defines what customers can expect, such as 99.9% uptime or a response time within 2 seconds. SLOs help organizations track performance, maintain standards, and identify areas for improvement. They act as a clear benchmark for service delivery, balancing customer expectations with operational capabilities, and are often part of larger agreements called Service Level Agreements (SLAs).