service level indicators (SLIs)

Service Level Indicators (SLIs) are measurable values that reflect how well a service is performing. They track specific aspects like response time, availability, or error rates to provide insight into the service’s health and reliability. By monitoring SLIs, organizations can determine if their service meets predefined standards, identify issues early, and improve user experience. Essentially, SLIs serve as objective gauges that help ensure a service is functioning as intended and meeting user expectations.