Service Level Agreement Management

Service Level Agreement (SLA) Management involves creating, monitoring, and maintaining formal agreements between a service provider and a customer. These agreements specify the expected quality, performance standards, and responsibilities, such as response times and uptime. Effective SLA Management ensures that both parties understand and agree on the service expectations, helping to measure performance and address issues proactively. It aims to ensure consistent service delivery, improve customer satisfaction, and provide clear benchmarks for success, fostering trust and accountability in the business relationship.