Service Level

Service level refers to the measure of how well a company or service provider meets its commitments to customers. It indicates the quality, speed, and reliability of the service delivered, often specified through targets like delivery times, availability, or response rates. For example, a customer service team might have a service level goal of answering 80% of calls within 30 seconds. Maintaining high service levels ensures customer satisfaction and trust, while lower levels can lead to dissatisfaction and loss of business. Essentially, it's a way to track and improve the effectiveness of the service provided.