Service Desk Institute (SDI)

The Service Desk Institute (SDI) is an organization that sets standards and provides certification for support and help desk teams within organizations. It helps these teams improve how they assist customers or employees by offering training, best practices, and assessment tools. SDI's goal is to ensure service desks deliver effective, consistent, and high-quality support, leading to better customer satisfaction and operational efficiency. Essentially, it's a professional body that helps support teams excel and demonstrate their expertise through recognized qualifications.