Service Desk Institute

The Service Desk Institute (SDI) is a global organization that sets standards and provides certifications for IT support and service management teams. It helps companies improve how they handle technical issues, customer service, and support processes. SDI offers training, best practices, and recognition programs to ensure service desks operate efficiently, effectively, and consistently. By following SDI guidelines, organizations can enhance user satisfaction, reduce downtime, and demonstrate their commitment to quality service. Ultimately, SDI helps companies deliver better support and build trust with their customers or employees.