Service Delivery Review

A Service Delivery Review is a systematic process where an organization evaluates how effectively it provides services to its customers or clients. It involves checking whether services meet agreed standards, identifying areas for improvement, and ensuring resources are used efficiently. The goal is to enhance service quality, increase customer satisfaction, and ensure that the organization maintains its commitments. Think of it as a regular health check-up for the organization's services, helping to spot issues early and make necessary adjustments to serve clients better.