Service Delivery Management

Service Delivery Management is the process of ensuring that a company's services meet customer expectations and contractual agreements. It involves overseeing the planning, implementation, and continual improvement of services to ensure quality, efficiency, and consistency. The goal is to deliver value to customers by providing reliable and effective solutions while managing resources, coordinating teams, and addressing issues proactively. Essentially, it acts as a bridge between the service provider and the customer, ensuring that commitments are fulfilled and that service standards are maintained.