Service Cloud (Salesforce)

Service Cloud is a customer service platform by Salesforce that helps businesses manage and resolve customer inquiries efficiently. It consolidates all customer interactions—via email, chat, phone, or social media—into a single system, enabling support teams to provide quick and consistent assistance. With features like case management, knowledge bases, and automation, Service Cloud enhances the overall customer experience, increases agent productivity, and ensures that issues are tracked and resolved effectively. Essentially, it streamlines customer support processes, making it easier for companies to deliver high-quality service and build stronger customer relationships.