Service and support

Service and support refer to the assistance provided to customers before, during, and after a purchase to ensure their needs are met. This includes answering questions, guiding product use, troubleshooting issues, and offering repairs or replacements when necessary. Effective service and support help customers get the most value from their products or services, foster trust, and promote satisfaction. It involves responsive communication, knowledgeable staff, and proactive solutions to address problems promptly, ensuring a positive experience and long-term customer relationships.