service agents

Service agents are specialized software programs or automated systems designed to perform specific tasks or handle customer interactions within a broader platform. They can answer questions, process transactions, troubleshoot issues, or provide information, often through chat, email, or calls. Think of them as digital assistants that streamline support and service functions, making processes more efficient. Service agents can operate independently or alongside human staff, enhancing overall service quality by providing quick, consistent, and accurate responses, while freeing up human agents to handle more complex or nuanced inquiries.