Self-Service Technologies

Self-service technologies are tools that allow customers to perform tasks and access services on their own, without needing direct assistance from staff. Examples include ATMs, online banking, self-checkout kiosks, and mobile apps. These technologies streamline the service process, increase convenience, and often reduce wait times. They are designed to empower users with easy-to-use interfaces while maintaining security and efficiency. Overall, self-service technologies enhance customer experience by enabling quick, autonomous access to products and services.