Self-Service IT

Self-Service IT allows users to access and manage certain technology services and support independently, without needing to go through IT staff. It typically involves online portals or tools where employees can troubleshoot issues, request hardware or software, reset passwords, or update settings. This approach streamlines IT support, reduces wait times, and empowers users to handle routine tasks directly, increasing overall efficiency. Essentially, it puts more control into the hands of users while maintaining security and oversight from the IT department.