Robert S. Kaplan (Management expert)

Robert S. Kaplan is a respected management expert and academic known for his work on improving organizational performance. He developed the Balanced Scorecard, a tool that helps companies measure and manage their strategies beyond traditional financial metrics. This approach considers various factors like customer satisfaction, internal processes, and innovation, providing a more comprehensive view of success. Kaplan's methods assist organizations in aligning activities with their goals, making better decisions, and tracking progress effectively. His insights have been widely adopted across industries to foster sustainable growth and manage complex business environments.