Remote Monitoring and Management (RMM)

Remote Monitoring and Management (RMM) is a technology used by IT service providers to oversee and maintain clients’ computer systems and networks remotely. It involves continuously tracking system performance, security, and functionality, allowing technicians to identify and resolve issues proactively before they affect users. RMM tools can automate tasks like updates, backups, and security checks, ensuring systems stay healthy and secure. This approach helps organizations minimize downtime, improve efficiency, and reduce the need for on-site support, making IT management more efficient and responsive without requiring constant physical presence.