Refunds and exchanges

Refunds and exchanges are ways to resolve issues with purchased items. A refund returns your money if you're unsatisfied or if the item is defective, typically within a specific time frame and under certain conditions. An exchange replaces the original item with a different one, often of equal value, if it’s damaged, wrong, or doesn’t meet your expectations. Policies vary by store, but both processes aim to ensure customer satisfaction and fair treatment. It’s important to keep receipts and understand the specific return period and conditions for each retailer.