Ratner's Model of User Behavior

Ratner's Model of User Behavior describes how users interact with online systems, emphasizing a cycle of stages. Users move from initial exploration, learning the system, to more familiar use, and eventually mastery. Their behavior is influenced by their goals, experiences, and perceptions of the system’s ease of use. As users become more comfortable, they tend to use the system more efficiently and frequently. The model highlights the importance of designing interfaces that support users throughout this journey, helping them transition smoothly from novice to expert, and encouraging continued engagement.