queuing models

Queuing models are mathematical frameworks used to analyze systems where items or people wait in line for service, like at a bank or call center. They help predict key aspects such as wait times, the number of customers in line, and service efficiency under different conditions. By understanding these patterns, organizations can optimize resource allocation, improve customer experience, and reduce delays. Essentially, queuing models provide insights into how to manage lines and services more effectively by studying the behavior of arrivals, service times, and the capacity of the system.