QoE (Quality of Experience)

Quality of Experience (QoE) refers to how satisfied a user feels when interacting with a digital service, like streaming a video or using an app. It considers factors like clarity, speed, reliability, and overall enjoyment. QoE is subjective—it depends on individual expectations and perceptions—so it’s not just about technical performance, but how the service meets or exceeds your needs. Improving QoE means making the experience smooth, clear, and enjoyable, leading to happier users and better service satisfaction.