QnA Maker

QnA Maker is a tool that helps organizations create a knowledge base of questions and answers, enabling automated responses to common customer inquiries. It works by allowing users to input frequently asked questions and their corresponding answers, which it then uses to quickly provide accurate information through chatbots or virtual assistants. Essentially, it transforms unstructured data like FAQ documents into a structured format that machines can understand and use to assist users efficiently, improving customer support and reducing the workload for human agents.