PX Journey

PX Journey, or Patient Experience Journey, refers to the comprehensive process of a patient's interactions with healthcare providers and services, from initial contact to follow-up care. It maps out each touchpoint to understand and improve the patient's comfort, satisfaction, and outcomes. By analyzing this journey, healthcare organizations can identify areas for enhancement, ensuring that care is patient-centered, efficient, and empathetic. Essentially, it helps providers see healthcare from the patient's perspective, enabling better communication, smooth transitions, and a more positive overall experience.