public safety answering points (PSAPs)

Public Safety Answering Points (PSAPs) are specialized call centers responsible for receiving emergency calls, such as 911 in the United States. When someone needs urgent help—like police, fire, or medical assistance—the caller reaches a PSAP, where trained operators quickly assess the situation, gather critical information, and coordinate emergency responders. PSAPs serve as the central hub for dispatching emergency services efficiently, ensuring timely and organized responses to protect public safety. They are equipped with technology to locate callers accurately and communicate effectively with responders, forming a vital part of the emergency response system.