Public Complaints Bureau

The Public Complaints Bureau is a government office that helps citizens address concerns or issues they have with public services or officials. Its role is to receive, investigate, and resolve complaints fairly and efficiently, ensuring accountability and improving service quality. By acting as a neutral intermediary, it helps individuals seek redress without needing to navigate complex bureaucratic processes themselves. The bureau promotes transparency and good governance, making sure that public sector entities respond appropriately to the concerns raised by the community.