PSA (Patient Satisfaction Assessment)

Patient Satisfaction Assessment (PSA) is a process used by healthcare providers to gather feedback from patients about their experience and satisfaction with the care they received. It involves surveys or questionnaires that ask patients about aspects like communication, wait times, staff professionalism, and overall quality of care. The goal is to understand what patients value and identify areas for improvement, ultimately enhancing the quality of healthcare services. PSA helps healthcare organizations ensure they meet patient needs and foster better patient-provider relationships.