Property redress schemes

Property redress schemes are regulated programs that provide consumers—such as tenants, landlords, and property agents—with a formal process to resolve complaints or disputes related to property transactions or management. If disagreements arise, individuals can submit their concerns to the scheme, which offers impartial, quick, and cost-effective resolution. These schemes help ensure fairness, protect consumer rights, and promote accountability within the property industry. Participation is often mandatory for certain agents or businesses, aiming to foster trust and confidence in property-related services.