production support

Production support involves maintaining and troubleshooting software systems that are actively used by users. It ensures that these systems run smoothly, quickly addressing any issues or bugs that arise. Support teams monitor the system's performance, fix problems, implement updates, and help users resolve difficulties. The goal is to keep the software reliable, secure, and efficient so that business operations continue without interruption. Think of it as ongoing care and assistance for a critical tool that many people rely on daily.