Product Support Managers (PSM)

Product Support Managers (PSMs) are professionals responsible for overseeing the customer support experience related to a company's products. They coordinate support teams, develop strategies to improve service quality, and ensure customer issues are resolved efficiently. PSMs act as a bridge between customers, technical teams, and management, focusing on enhancing customer satisfaction, identifying common problems, and guiding product improvements. Their role involves balancing technical understanding with strong communication skills to ensure customers receive effective assistance and that the company's products continually meet user needs.