Process Maturity

Process maturity refers to how well an organization has developed and refined its workflows and procedures over time. A mature process consistently produces high-quality results, is well-documented, and uses lessons learned to improve continuously. Think of it like a sports team that has practiced extensively: they work smoothly together, respond effectively to challenges, and continually improve their performance. In businesses, higher process maturity means less variability, more predictability, and better efficiency, leading to higher customer satisfaction and competitive advantage. It's a measure of an organization’s ability to consistently deliver desired results through effective, optimized processes.