Process benchmarking

Process benchmarking is a method organizations use to improve by examining how others perform specific tasks or operations. Instead of comparing overall companies, they focus on particular processes—like customer service or supply chain management—to identify best practices. By studying more efficient or effective methods used elsewhere, they can adapt and implement these strategies to enhance their own operations. This approach helps organizations learn from others’ successes, leading to improved quality, reduced costs, or increased speed, all while aligning improvements with their unique goals and circumstances.