predictive dialing

Predictive dialing is an automated calling system used by call centers to increase efficiency. It automatically dials a list of phone numbers and screens the calls to connect agents only when a live person answers. This reduces wait times and idle time for agents, allowing them to handle more conversations. The system predicts phone availability based on historical data, ensuring agents spend more time speaking with customers rather than dialing or waiting for calls to connect. Overall, it streamlines the process, improves productivity, and helps manage large volumes of outbound calls effectively.