predictive dialer

A predictive dialer is a system used by organizations, especially call centers, to automatically dial numbers and connect answered calls to available agents. It predicts when agents will be free and places calls accordingly, reducing waiting time and increasing efficiency. The dialer can handle large volumes of outbound calls quickly, filter out unanswered or busy signals, and ensure agents spend more time talking to potential customers rather than dialing numbers manually. This technology streamlines the call process, improves productivity, and helps organizations reach more people in less time.