Power Virtual Agents

Power Virtual Agents is a Microsoft platform that allows organizations to create and manage chatbots—automated digital assistants—that can interact with customers or employees. These chatbots can handle inquiries, provide information, and perform simple tasks through conversational interfaces, all without needing extensive coding expertise. The platform offers a user-friendly visual design environment, enabling users to build, customize, and deploy chatbots efficiently. By automating routine interactions, Power Virtual Agents helps improve customer service, reduce workload, and streamline communication processes across various business functions.