pooling tickets

Pooling tickets is a process used in customer support or service systems where multiple individual requests or issues are combined into a single group or "pool." Instead of handling each ticket separately, related tickets are aggregated to improve efficiency, prioritize common problems, and streamline responses. This approach allows support teams to address similar concerns together, reduce duplicated effort, and resolve issues more quickly. It is especially useful when many customers report similar problems or inquiries, enabling a more organized and effective way to manage workload and improve service quality.