policies and procedures

Policies and procedures are written rules and steps that guide how an organization operates. Policies outline the principles and standards the organization follows, like a road map for decision-making. Procedures detail the specific steps to carry out tasks consistently, ensuring work is done correctly and efficiently. Together, they help maintain order, ensure compliance, and promote consistency, clarity, and accountability across the organization. Think of policies as the "what" and "why," while procedures are the "how" to implement those rules effectively.