Peppers and Rogers Institute

The Peppers & Rogers Group, often associated with the Peppers & Rogers Institute, is a consulting firm specializing in customer-centric strategies. It helps organizations improve their customer relationships by focusing on understanding and delivering value to their clients. The institute offers insights, research, and training on customer experience management, loyalty, and marketing. Its goal is to enable businesses to build stronger customer connections, leading to increased satisfaction and loyalty, ultimately driving growth and competitive advantage.