passenger service improvements

Passenger service improvements are enhancements made to make travel more comfortable, convenient, and efficient. This can include things like easier ticketing options, better boarding processes, improved seating and amenities, clearer information displays, and more responsive customer support. The goal is to reduce stress and delays, ensuring travelers have a smoother experience from start to finish. These upgrades often involve technology, staff training, and infrastructure improvements to meet passenger needs more effectively and provide a higher quality of service.