OTRS

OTRS (Open Ticket Request System) is a software platform used by organizations to manage and track customer service requests and support inquiries. It helps teams organize, prioritize, and respond to issues efficiently by creating a centralized system for handling tickets—each representing a customer's question or problem. OTRS streamlines communication, ensures timely responses, and maintains a record of all interactions, enabling better service delivery and accountability. It is flexible and customizable, suitable for various industries needing structured and transparent customer support or internal request management.