Operational performance

Operational performance refers to how effectively an organization carries out its day-to-day activities to meet its goals. It involves metrics like efficiency, quality, reliability, and speed of processes. Good operational performance means the business produces products or delivers services smoothly, on time, and at a consistent standard. Monitoring this helps identify areas for improvement, reduce costs, and enhance customer satisfaction. Essentially, it’s about ensuring the organization functions optimally to support growth and success.