Operational Decision Management

Operational Decision Management (ODM) is a framework that helps organizations automatically guide their daily decisions based on predefined rules and real-time data. It streamlines routine choices—like approving discounts or routing customer inquiries—ensuring they align with business policies and goals. By using technology to manage these decisions consistently and efficiently, ODM improves speed, accuracy, and adaptability, allowing businesses to respond quickly to changing conditions while maintaining compliance and delivering better customer experiences.