OpenTicket

An OpenTicket is a record created in a system to track a reported issue, request, or task that needs attention. It acts as a digital log, helping teams organize and monitor the progress of resolving the matter. Once the issue is identified, a ticket is opened to document details such as the problem, person reporting it, and priority level. As work progresses, updates are added until the issue is resolved and the ticket is closed. OpenTickets ensure accountability, clarity, and efficient handling of problems or requests across teams and departments.