Open-ended survey questions

Open-ended survey questions are questions that allow respondents to express their thoughts, feelings, or opinions in their own words, rather than choosing from preset options. They provide rich, detailed insights and help understand the reasons behind certain attitudes or behaviors. For example, instead of asking "Are you satisfied with our service? Yes or No," an open-ended question might be "What do you think about our service?" This type of question encourages honest, spontaneous responses, giving organizations deeper understanding and context that quantitative questions might miss.